Question 1

How much does managed IT support cost in the UK?

Accepted Answer

Cloud Agile managed IT support starts from £45 per user per month on the Agile Core plan, or £75 per user per month on the Agile Fortify plan which adds a full managed security operations layer. Both plans add £100 per server per month and £10 per network device per month. Use the calculator above for a live monthly estimate based on your exact user, server and device counts.

Question 2

What's included in the £45 per user Agile Core plan?

Accepted Answer

The £45 per user Agile Core plan includes everything you need for fully managed day-to-day IT: Helpdesk: Unlimited remote support from senior UK engineers. EDR: Next-gen endpoint detection & response on every device. Patch management: Automated OS and third-party patching. Microsoft 365 & identity management: Licensing, mailboxes, Entra ID, MFA and conditional access. Remote monitoring & management (RMM / NOC): 24/7 monitoring and proactive remediation.

Question 3

What is Agile Fortify and what does the £75 per user include?

Accepted Answer

Agile Fortify is our fully managed IT and security operations plan at £75 per user per month. It includes everything in Agile Core (Helpdesk, EDR, Patch management, Microsoft 365 & identity management, Remote monitoring & management (RMM / NOC)) plus a full security operations layer: Reporting: Monthly service, security and compliance reporting. Backup — Microsoft 365: Third-party backup of mail, OneDrive, SharePoint and Teams. Mail filtering: Advanced anti-phishing, anti-spam and impersonation protection. Web filtering: DNS-layer web filtering and threat blocking. MDR / SOC: 24/7 managed detection & response with human SOC analysts. Vulnerability detection & remediation: Continuous scanning and prioritised fixes. Identity Threat Detection & Response (ITDR): Detection of identity-based attacks on Entra ID and Microsoft 365. Microsoft 365 configuration management (Inforcer): Enforced M365 security baselines with drift detection and control. Security awareness training & phishing simulation: Ongoing user training with realistic simulated attacks.

Question 4

What's the difference between Agile Core and Agile Fortify?

Accepted Answer

Agile Core (£45/user) covers helpdesk, EDR, patching, Microsoft 365 & identity management and RMM. Agile Fortify (£75/user) adds a full managed security operations layer on top: MDR/SOC, Microsoft 365 backup, mail and web filtering, vulnerability management, ITDR, Microsoft 365 configuration management with Inforcer, security awareness training with phishing simulation, and monthly reporting.

Question 5

Do you charge per user or per device?

Accepted Answer

We charge per user for helpdesk and end-user coverage, and separately per server and per network device for infrastructure management. This keeps pricing transparent and lets you see exactly what changes as your business grows.

Question 6

Is consultancy or project work billed separately?

Accepted Answer

Yes. Strategic consultancy, AI, project delivery and governance work is billed at £120 per hour as a one-off engagement, so ongoing IT support pricing stays predictable. The calculator shows both figures clearly.

Question 7

Is there a minimum contract term?

Accepted Answer

Standard managed IT support agreements run for 12 months to give both sides time to deliver measurable value. Shorter co-managed or project engagements are available where a fixed scope makes sense.

Question 8

Where do your Cyber Essentials, Copilot and Microsoft licence figures come from?

Accepted Answer

Every third-party cost we quote comes from the vendor's own published price page: IASME for Cyber Essentials certification fees (from £320 plus VAT for a micro-organisation) and Microsoft for licensing, including Microsoft 365 Copilot at £23.10 per user per month on an annual commitment excluding VAT. Our price sources page lists each figure with its official source and the date we last checked it. Where a vendor changes a price, the official price is the correct one and we update ours to match.

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