Care runs 24 hours a day, and so must the technology behind it. Digital care records, medication systems, call bells, staff rotas and family communication all depend on connectivity that cannot drop at 3am. Cloud Agile supports care homes, supported living services and domiciliary care providers with systems that stay up, evidence that satisfies the Data Security and Protection Toolkit, and support that understands a care setting is not an office.
These are the issues that come up again and again when we audit organisations in this sector. If more than two look familiar, a conversation is probably worth having.
Wi-Fi installed for the office, not for carers using handhelds at the far end of a Victorian building with thick walls. Records get written up late, or on paper, which defeats the point.
Handhelds and station PCs passed between shifts, often with a single login, so audit trails cannot show who recorded what.
Each home has different hardware, a different broadband provider and a different local fix. Nothing is repeatable and every problem is investigated from scratch.
Constant onboarding and offboarding, often at short notice, with access that lingers long after someone has moved on.
The toolkit submission and inspection preparation become an annual scramble because nobody is maintaining the underlying evidence through the year.
Care records are exactly the sort of data attackers know you must recover, and backup regimes are often untested.
One senior team covering support, infrastructure, security, governance and AI, so nothing falls between suppliers.
Support that recognises care operates outside office hours, with clear escalation for anything affecting medication systems, care records or resident safety, and onsite attendance when hardware needs hands. Explore our business IT support services.
Site surveys and Wi-Fi design that actually covers bedrooms, corridors and gardens, with resilient broadband and segregated networks so resident and guest traffic never touches clinical systems. Explore our cloud and infrastructure services.
Individual accounts with fast, practical sign-in for shared devices, multi-factor authentication, endpoint protection and monitoring that flags unusual access to care records. Explore our managed cyber security services.
Immutable backups of care records and business systems with recovery that has been tested, not assumed, plus a continuity plan covering what staff do while systems are being restored. Explore our backup and disaster recovery services.
Evidence maintained through the year against the Data Security and Protection Toolkit, so submission is a review rather than a fire drill. Explore our governance, risk and compliance services.
Care providers answer to the CQC, NHS data standards and the ICO, often simultaneously. These are the requirements that shape most of the technical work we do.
Annual assertion against national data security standards. We maintain the technical evidence, asset registers and policies the toolkit expects.
Well-led and safe domains both touch records management, access control and business continuity. We provide documentation inspectors can be shown directly.
Health and care records need stricter access control, logging and retention than ordinary business data, including where families and professionals are given access.
Frequently required by local authority and NHS commissioning contracts, and a sensible baseline regardless.
Safe exchange of resident information with GPs, districts nurses and hospital teams, without falling back on unprotected personal email.
A documented, tested plan for running the service when systems are unavailable, which is both good practice and an inspection expectation.
Care records, safeguarding notes and email held in immutable, encrypted backup with retention of seven years or more where the record type demands it, including adult social care retention expectations and longer holds for children's records. Evidence of tested restores supports both DSPT and CQC inspection.
We cover your services, sites, care records system, current pain points and any upcoming inspection or DSPT deadline.
Per-site review of connectivity, Wi-Fi coverage, devices, accounts, backups and security, mapped against DSPT requirements so gaps are visible from day one.
Safety-critical fixes first: connectivity, backup and access control. Improvement work is sequenced so a multi-site estate is standardised over time rather than all at once.
Rolled out site by site around shift patterns, with handover documentation left in each home and named contacts for managers.
Ongoing support with quarterly reviews covering incidents, DSPT progress and the technology plan for the next quarter.
Both models are priced the same way per user. The difference is how much you keep in-house.
The most common model in care, where there is no internal IT capability across the homes.
For larger groups with an internal IT manager or systems lead covering multiple homes.
AI in care must never sit between a carer and a resident's safety. We focus on the administrative load around care, not on clinical judgement.
Automation of shift confirmations, agency requests and timesheet chasing, reducing the hours managers spend on the phone.
Automated tracking of mandatory training, DBS renewals and right-to-work expiry, with reminders before they lapse rather than after.
Copilot producing first drafts of policy updates and internal audit summaries from your existing documentation, reviewed and signed off by a person.
A clear policy stating that resident-identifiable information does not go into general-purpose AI tools, backed by technical controls and staff training.
More detail on how we approach this is on our AI consultancy and automation services page.
Managed support is priced per user per month: Agile Core at £45 per user and Agile Fortify at £75 per user. Servers are £100 each per month and network devices £10 each per month, which matters in care where each home carries its own switching, access points and firewall.
Project work such as a Wi-Fi redesign, a new home opening or a multi-site standardisation programme is quoted separately, based on £120 per hour consultancy. Multi-site groups are quoted as a whole rather than home by home.
Not-for-profit care providers should tell us on the discovery call, as discounted pricing applies.
We work remotely as standard and onsite where it genuinely helps. Choose a region to see how our support, security and consultancy work locally.
Book a 20-minute discovery call and we will tell you plainly what we would fix first, what it would cost and whether we are the right fit.