In logistics, downtime is measured in missed despatch windows and unhappy customers, not in tickets. Transport management systems, warehouse scanning, telematics, customs declarations and EDI links to customers all have to work at once, across depots that are rarely designed for technology. Cloud Agile keeps those systems available, the network resilient and the operation defensible against attacks that increasingly target supply chains.
These are the issues that come up again and again when we audit organisations in this sector. If more than two look familiar, a conversation is probably worth having.
Racking, refrigeration and steel structures wreck Wi-Fi designed for an office. Handheld scanners lose coverage in the aisles that matter most.
When the transport or warehouse system stops, loading stops. Every minute maps directly onto missed collection slots and penalty clauses.
Each site with its own broadband, its own kit and its own workaround, so nothing is repeatable and remote diagnosis is guesswork.
Large retailers, manufacturers and 3PL partners now audit their carriers, and contracts increasingly hinge on evidence of cyber controls.
Freight forwarders depend on customs platforms and EDI links where an outage or credential problem halts clearance entirely.
Drivers, warehouse operatives and agency staff using shared and mobile devices, often with weak account hygiene and no device management.
One senior team covering support, infrastructure, security, governance and AI, so nothing falls between suppliers.
Support aligned to operational hours rather than office hours, with priority escalation for anything that stops despatch, and onsite attendance across depots when hardware needs hands. Explore our business IT support services.
Proper site surveys and Wi-Fi design for racking and cold storage, resilient connectivity with automatic failover, and segregated networks so operational technology is isolated from general traffic. Explore our cloud and infrastructure services.
Endpoint and email protection, identity controls across shift workers, network segmentation and managed detection and response, plus the evidence your customers' audits ask for. Explore our managed cyber security services.
Immutable backups and tested recovery for TMS, WMS and finance systems, with a documented plan for keeping vehicles moving on paper while systems are restored. Explore our backup and disaster recovery services.
Cyber Essentials and ISO 27001 alignment, supplier assurance questionnaires answered from evidence, and a risk register that stands up during a customer audit. Explore our governance, risk and compliance services.
Logistics compliance is driven as much by customers and insurers as by regulators, but the technical expectations are becoming standardised.
Now a common contractual requirement from retailers, manufacturers and public sector contracts, and a frequent tender gate.
Detailed questionnaires covering access control, patching, incident response and business continuity, answered with evidence rather than assurances.
Driver, telematics and consignee data, including where tracking and camera systems capture personal information.
Reliable, controlled access to customs declaration platforms and EDI connections, with credential management that survives staff turnover.
Maintenance, tachograph and compliance records retained securely and retrievable when the traffic commissioner or an auditor asks.
A tested plan covering how the operation continues when systems or connectivity are lost, which customers increasingly ask to see.
TMS, WMS and email data held in immutable, encrypted backup with retention of seven years or more, covering customs declaration records HMRC expects to be kept for at least six years, operator licence maintenance and tachograph evidence, and customer contract history. Tested restores back up what your audits claim.
Sites, systems, operating hours, customer audit requirements and the incidents that are currently costing you time.
Per-depot review of connectivity, Wi-Fi coverage in the operational areas, network hardware, devices, backups and security controls.
Availability and connectivity risks first, since those cost money immediately, followed by the security work that unlocks or protects customer contracts.
Rolled out depot by depot around shift patterns and peak periods, with no change made during a customer's peak season.
Ongoing support with quarterly reviews covering uptime, incidents, audit readiness and planned site changes.
Both models are priced the same way per user. The difference is how much you keep in-house.
For operators without internal IT across their depots.
For groups with an internal IT lead covering multiple sites.
Logistics generates enormous volumes of repetitive document handling and exception chasing, which is where automation pays back fastest.
Automated capture, recognition and filing of PODs, delivery notes and invoices, removing manual keying and speeding up invoicing.
Extraction and validation of data from commercial invoices and packing lists to pre-populate declarations, with human checks before submission.
Automated customer notifications when a consignment is at risk, so the customer service team handles exceptions rather than status requests.
Automated daily and weekly reporting on on-time performance, utilisation and cost per drop, drawn from systems you already run.
Clear boundaries on customer and driver data in AI tools, with technical controls and staff training to back them up.
More detail on how we approach this is on our AI consultancy and automation services page.
Managed support is priced per user per month: Agile Core at £45 per user and Agile Fortify at £75 per user. Servers are £100 each per month and network devices £10 each per month, which is the line that matters most in logistics, where each depot carries firewalls, switches and multiple access points.
Warehouse Wi-Fi surveys and redesigns, depot openings, network refreshes and Cyber Essentials preparation are quoted as projects at £120 per hour consultancy. Multi-depot operators are quoted as a single estate rather than site by site.
We work remotely as standard and onsite where it genuinely helps. Choose a region to see how our support, security and consultancy work locally.
Book a 20-minute discovery call and we will tell you plainly what we would fix first, what it would cost and whether we are the right fit.